When you book directly with Danubius Hotels Group, you can be sure that you are getting the
best publicly available hotel room rates. If you find a lower public
rate anywhere else within 24 hours of your booking time, we will match
the rate plus give you a EUR 30 Discount which can be used for Food
& Beverage and extra services of the hotel during your stay,
When you book directly with Danubius Hotels Group, you can be sure that you are getting the best publicly available hotel room rates. If you find a lower public rate anywhere else within 24 hours of your booking time, we will match the rate plus give you a EUR 30 Discount which can be used for Food & Beverage and other extra services of the hotel during your stay, subject to our Terms & Conditions.
You can submit your claim by filling out the below online form. Claims must be submitted at least 48 hours before the standard check-in time at the applicable hotel.
1. One reservation must be made through the official website of Danubius Hotels Group.
2. The “Comparison Rate” must be found on a 3rd party website, and a completed claim form submitted, within 24 hours of your booking time and must be for the same hotel, room type, number of guests (per room) and reservation dates (arrival date and length of stay). The same deposit policies, same service or package elements included, same tax and other service charge inclusion, and other terms and conditions governing the rates must apply.
3. The Best Price Guarantee applies to a competing room type that is substantially similar to a room type that can be booked on Danubius Hotels Group’s website. Competing room types have features that include, but are not limited to similar views, amenities, bedding, same number of guests, same arrival and departure dates and same room size.
4. You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.
5. Danubius will verify the Comparison Rate by 5pm (hotel’s local time) on the next working day of receiving your claim and notify you of the results (bank holidays of the location needs to be taken into account). You must submit your claim at least 48 hours prior to the check-in time because the claim must be processed before check-in.
6. If we verify the availability and eligibility of the lower rate, we'll match the lower rate PLUS give you a EUR 30 Discount which can be used for Food & Beverage and any other extra services operated by the hotel during your stay (the discount will be credited to the guest’s account at the time of check-out).
7. The Comparison Rate must be open to reservation by the general public and be verifiable by Danubius. Danubius is not responsible for any fees or other costs incurred due to cancellation of a reservation on a 3rd party website.
8. The guarantee does not apply to the following rate types:
Rates that are not publicly available, such as negotiated corporate or group rates.
Discount rates offered only to members of groups or individuals who meet previously specified criteria, including seniors, government employees or Danubius Euro Points members.
Package rates that include the room and other components such as travel, car rental, entertainment, and/or non-breakfast meals.
Package or group add-on rates that extend the length of a stay.
Rates supported by health insurers
Rates negotiated for stays extending beyond 30 nights.
Rates that are available on auction websites.
Rates available on websites, such as Priceline and Hotwire, that do not disclose the hotel brand until the reservation is completed (“opaque” websites).
9. The Comparison Rate must still be available at the time Danubius validates the claim. Rate disparities solely attributable to fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
10. In the event of a multiple-night stay, the Best Price Guarantee will compare the total room cost of the stay as booked at the Danubius Rate with the total room cost of the stay bookable at a Comparison Rate and only one Best Price Guarantee reward will apply.
11. The Best Price Guarantee of Danubius Hotels is valid for all of the hotels listed on www.danubiushotels.com except for Hilton Budapest and Radisson Blu Béke Hotel**** superior where their own policy of Best Price Guarantee is available and also for Park Hotel Hévíz***.
12. Danubius reserves the right to modify or cancel the guarantee at any time without prior notice.
If you have any questions about the Best Price Guarantee of Danubius Hotels, please contact us via email (firstname.lastname@example.org) or call us on + 36 1 888 8200.