1. How can I request a Danubius regular guest card?
Please fill in the application form form and click on the "Send" button.
After the registration our Customer Service send you a temporary card number and you can begin collecting the Danubius EuroPoints
You can ask for the application form at any Danubius hotel.
Membership starts from the time of registration with Danubius EuroPoints Customer Services, based on the information given on the application form. The card is then sent to the member.
The Danubius EuroPoints card is posted within 4 weeks.
2. I have applied via Internet to the regular guest program and I do not have a card number, when can I start collecting points?
After the registration our Customer Service send you a temporary card number and you can begin collecting the Danubius EuroPoints For guests who apply on the Internet. The guest may collect points with the provisional card number from the date of application until receipt of the permanent card.
3. Why have I not received a confirmation for my application via Internet?
- The e-mail address given on the application form is wrong
- The application form has not been received by Customer Services
Please send an e-mail with your details to the following e-mail address: dep@danubiushotels.com .
4. How can I obtain the extra advantages of the Danubius EuroPoints card?
The benefits that go with the Danubius EuroPoints card are not automatic. The hotel is able to guarantee the benefits, only if guests indicate their Danubius EuroPoints card number on the order form or give the number on arrival at the hotel at the latest.
5. Is the membership card transferable?
The card itself is not transferable, but the points already collected on the card can be assigned. In such cases, a written request should be sent to Danubius Customer Services including the card number of the guest and the member receiving the points.
6. Can there be two names on the card?
No, there can only be one name on the card, but family members can use it.
Within one family, it is worth collecting points on one card; this way points are collected faster.
7. How long is the Danubius EuroPoints card valid? How long can I use my points?
The card is valid as long as the regular guest is an active member. Active members receive at least one credit or debit on their card in 3 years.
8. What should I do if I do not need my card anymore?
The cancellation request should be sent to Danubius Customer Services in written form. As long as there are points on the account, you must use them, otherwise the EuroPoints will be deleted.
The membership card can be sent back at any time. Please indicate your request to Customer Services.
9. What should I do if my card is damaged, stolen or lost?
Inform Danubius Customer Services. They will post you a new Danubius EuroPoints card.
The old card becomes invalid automatically once your card is replaced, but the PIN code and the balance on the card remain.
10. Can I have my EuroPoints credited retroactively, if I am not able to show my card at Reception when I check out?
It is possible to credit EuroPoints retroactively within one month from the time when you check out. You will have to submit a written request for point crediting to the Danubius EuroPoints coordinator located in your country of residence.
11. What should I do if I do not have my Danubius EuroPoints card with me when my points are to be credited?
Please inform our staff at the hotel that you are a member of the Regular Guest Program, but you do not have the card on you when settling the bill. If you forget to inform reception, you may send your bill through the post, by e-mil or fax to Customer Services within one month indicating your card number.
12. If my accumulated points reach the next level, when do I receive my upgraded card?
Upgrading of cards to the next level happen automatically at the end of the year, so the upgraded card will be mailed out at the beginning of the new year.
Members need to collect 5000 points to be eligible for a silver card, and 10000 points for a gold card. It is not possible to be upgraded during the year.
13. How long does it take to credit the points?
The points are credited to the member’s account within 24 hours.
14. Is upgrading permitted if in the meanwhile points are redeemed?
Yes. Your accumulated points will be considered for upgrading, irrespective of point redemption in the meanwhile.
15. What can I use the collected points for?
The different Danubius services available upon point redemption are included in the Danubius EuroPoints Redemption Catalogue or in our WEB side.
In order to redeem points you need to use the PIN code assigned to your Danubius EuroPoints card.
16. How long are the EuroPoints valid?
The points are valid for an indefinite period of time, as long as you are an active member of the Danubius EuroPoints program.
Active members make at least one transaction using their Danubius EuroPoints card or collect or or redeem Points on at least one occasion within three years.
Guests who are no longer active, receive notification of cancellation from the program.
To renew your membership please contact Customer Services.
17. Should I record my redemption request at Danubius EuroPoints Customer Services?
No, it is enough to let the hotel know about your redemption request when you fill in the order. On the Point Redemption form, you should indicate your Danubius EuroPoints card number, the required service, the date and the name of the beneficiary.
18. I do not have enough Danubius EuroPoints to use the chosen service from the Point Redemption Catalogue. Is it possible to pay for the difference?
No, only those services can be used, for which enough points are collected.
19. When do I have to use my PIN code?
The PIN code is only needed when redeeming points.
At the time of using the required service of Danubius EuroPoints redemption at the hotel, you will be asked for your Danbuius EuroPoints card number and your PIN code.
20. Redemption without PIN code. Is it possible?
Unfortunately not, in case you do not have your PIN code, please inform Customer Services. Your new PIN code will be posted.
If you notice the loss of your PIN code in the hotel, please contact the Front Office.
21. How can I get information about the present balance of my account?
-On our web page by using the Danubius EuroPoints card number and your Internet password
The balance always shows the points collected up to the last 24 hours.
-by e-mail : dep@danubiusgroup.com
-by fax +36 1 889 2843
-by letter: Danubius Customer Sevice, H-1052 Budapest Szervita tér 8.
Balance information is sent every 6 months to the member’s e-mail or postal address provided in the original application form.
22. The half year balance statement does not include credits after my stays at the Danubius Hotels Group, why did not I receive the points?
Crediting the EuroPoints is not automatic, that is why you should give your EuroPoints card to reception when you are settling your account.
The credited and debited points are always detailed on your statement. It is possible that your latest stay will be indicated on the next 6-month statement.
EuroPoints can be only collected at the participating hotels of Danubius Hotels Group.
23. What should I do if I do not receive the statement of my points?
Please contact your EuroPoints coordinator in your country of residence.
