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Dear Guests,

In accordance with the latest government decree, our hotel can only receive guests arriving on business or for economic or educational purposes; members of the Hungarian Army; persons belonging to the bodies that maintain public order placed here to serve that function; and on-duty health professionals.  Upon arrival, each guest must sign a written declaration at the reception, stating that they are using our services for one of these legally mandated reasons.  Please note that when you arrive, you will be required to make a written statement as to the purpose of your stay and, in the event this is not one of the above or no statement is given, we will be unable to accommodate you.

 

Thank you for your understanding and cooperation.

 

 

 

We will take better care of you

We will take better care of you

Increased safety and hygiene regulations called “Stay Safe”, were introduced in our hotels, which our employees have learned through training. The person in charge of our Stay Safe policy, the Safety Specialist is at your disposal should you have any questions. 

Play safe with your booking

Play safe with your booking

We know that planning ahead can be difficult nowadays, so we’re helping you more than ever to make decisions by offering flexible booking and refund terms


Stay Safe regulations

Last updated: 17 November 2020


Please note that wearing a mask in the closed public areas of our hotels is mandatory. Thank you for your understanding. Take care and stay safe.


 

JUST LIKE AT HOME   

Danubius Hotels has always been proud of creating a family atmosphere in every hotel. What is our secret? It is mutual trust that has appreciated worldwide in recent weeks and we know is the key to your rest and comfort. With decades of expertise, we are working every day to make your stay as safe as if you were at home. 

With our special hygienic efforts, we ensure the cleanliness of your home during your stay in our hotel rooms, catering units and common areas. Disinfection is provided at regular intervals. We follow international cleaning and disinfection procedures to minimize health risks. 

 

SAFE AND SECURE 

We do our utmost to provide the high standards you are used to, despite the changed circumstances and regulations.  

Feel free to use our restaurant services, our staff is prepared to serve you at any time of the day. At our buffet tables, we help with serving, minimize the need for physical contact and provide enough space to make dining together an enjoyable experience.We have appointed a Health Security Expert in all of our hotels, so that you can ask any questions personally you may have about the protective measures introduced.  

 

COOPERATION 

The Covid-19 epidemic requires us to make hygiene and safety rulesYou do not have to give up anything while you are with us, but we do count on your cooperation from the moment you arrive through using any catering units and common areas. Like a good board game, the rules serve the cooperation and fun of the playersPlease take a look at the information materials made available on site. Please help us make your stay a perfectly healthy and safe one. 

 

LOCAL EXPERIENCE   

As we are eager to welcome you again, we have made a list of the safe providers and programs in the area of the hotel that you may use the next time you travel.  If you like, you can offer these same experiences to your loved ones in the form of a gift card valid for the next 2 years.

 

 

 



Taking care of  You and your loved ones   



We have introduced stricter safety and hygiene regulations called Stay Safe with Danubius, which our employees have learned through training. 



Our Safety Specialist is at your disposal in person if you have any questions. 


Our employees are wearing appropriate protective equipment in all jobs. 


Disinfection takes place at regular intervals, in line with national and international professional guidelines. Our preferred partner is the specialized hygiene expert Diversey, we work exclusively with these professional products to guarantee proper hygiene.   


We provide high quality service in our restaurants with extended opening hours and newly introduced safety measures.  

 


We are eager to welcome your children back to our hotel, where in the future, the Bubbles Club dragons will teach them all kinds of important things while making sure they are entertained and have fun.



 

 

 

 

You are requested to 

 


For your own safety and the safety of others, please carefully review the posted information materials.  In accordance with the latest government decree, our hotel can only receive guests arriving on business or for economic or educational purposes.  Upon arrival, each guest must sign a written declaration at the reception, stating that they are using our services for one of these legally mandated reasons. 


Please use regularly the hand sanitizers placed at several locations in the hotel.   


Masks must be worn in all common areas. 


Please keep the legally mandated distance from others. Look for labels and floor stickers. 

 

The hotels have introduced some measures due to the coronavirus (COVID-19) in order to protect their guests and staff. Some services may be limited or temporarily unavailable. Please find further information below.

 

General prevention     WHAT WE DO: 
  1. Our staff wears the appropriate protective equipment in all jobs, throughout the hotel.
  2. Frequently used surfaces are disinfected hourly.
  3. Hand sanitizer stations are located at many points in the hotel.
  4. The health condition of our employees is being constantly monitored during work.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our closed public areas. If you do not have one, please contact our staff at the reception.
  2. Please let us know if you notice any need for extra cleaning in the common areas.
  3. Please use regularly the hand sanitizers placed at several locations in the hotel.
  4. Please use regularly the hand sanitizers placed at several locations in the hotel.
Safety SpecialistWHAT WE DO:

We have appointed a Safety Specialist in each of our hotels who is aware of and follows the current official procedures for COVID-19 infections.
WHAT WE REQUEST FROM YOU:

Please feel free to contact our Safety Specialist if you have any questions or comments regarding the protective measures.
ReceptionWHAT WE DO:
  1. If needed, we provide our guests with protective equipment, and we have placed hand sanitizer gel at the reception for all our arriving guests.
  2. Information stickers are placed on the floor to be able to keep social distancing.
  3. All arriving guests will be provided detailed information.
  4. Your key card will always be disinfected.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our common areas. 
  2. Please use the hand sanitizer.
  3. Please keep a required minimum distance of 1.5 meters.
  4. Please declare on arrival that you have not been in contact with any infected person in the last 14 days.
  5. You can also return your key card to a transparent collection box at reception.
RoomsWHAT WE DO:
  1. Guest rooms will be cleaned and disinfected with great care and expertise.
  2. Surfaces that are frequently touched by guests, such as handles and knobs, are disinfected with special care.
WHAT WE REQUEST FROM YOU:
  1. Please read the information in the rooms.
  2. Please let us know if you have any extra cleaning needs in your room.
RestaurantWHAT WE DO:
  1. In our restaurant we perform disinfectant cleaning after each guest.
  2. Our waiters will be wearing masks and gloves at all times.
  3. During the main meals, we will extend the opening hours of our restaurants so that fewer guests can stay in the restaurant at the same time.
  4. Tables will be at least 2 meters apart.
WHAT WE REQUEST FROM YOU:
  1. Please wear a mask on entering and leaving the restaurant. Take off your mask only when eating.
  2. Please use the hand sanitizer regularly on arrival and when having meals.
  3. Please choose from our pre-portioned dishes. 
  4. Let our staff lend a helping hand at the buffet.
  5. Please do not move the tables and chairs to keep the socially safe distance between guests.
KitchenWHAT WE DO:
  1. Our staff prepares the food served wearing a mask, gloves and a protective jacket, in accordance with the strictest hygiene standards.
  2. Suppliers will be required for proof of their actions against the coronavirus.
WHAT WE REQUEST FROM YOU:

Please contact our Safety Specialist if you have any questions or comments about the dishes offered in the restaurant.
Public areasWHAT WE DO:
  1. Public restrooms are disinfected hourly.
  2. Hand sanitizer stations are located in public areas.
  3. The buttons and control panels of the lifts are also disinfected at regular intervals.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our public areas.
  2. Please let us know if you think there is any need for extra cleaning in our restrooms.
  3. Please use these hand sanitizers.
  4. Please allow only two guests in the lift at a time, except for those living in a household.
Fitness

In compliance with government regulations, our fitness rooms are currently unavailable for use.

Wellness
In compliance with government regulations, our wellness unit is currently unavailable for use.

Children's playground 
Children’s playgrounds and playrooms in the hotel are currently unavailable for use.

 

The above safety measures may change in accordance with the latest government regulations and circumstances.  Please check our website for up-to-date information before travelling. 


Information on eventuall hotel shutdowns

Due to the epidemic situation, our hotels are operated flexibly according to demand and observing epidemiological regulations. This also means that a shutdown may be ordered in each hotel, in other words open hotels may temporarily be closed and reopened. In the event if we cannot provide the confirmed reservation in the given hotel for the above reason, we undertake a placement guarantee: we ensure that you can use the given services at the confirmed price and period of time in another accommodation of the same or higher category. So, you will definitely be able to stay safe under conditions that are either equal to or are better than your booking. In such a case, we will attempt to contact you by e-mail no later than 5 days before the date of arrival and by phone - if you have provided a telephone number - also at a later date.  If the replacement accommodation offered does not meet your expectations, you may cancel your booking without any obligation to pay.

 

Everything will feel better

Everything will feel better

The first Balaton langos will taste better, a splash in the pool will be cooler, travelling will be more exciting than ever...

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