Increased safety and hygiene regulations called “Stay Safe”, were introduced in our hotels, which our employees have learned through training. The person in charge of our Stay Safe policy, the Safety Specialist is at your disposal should you have any questions.
In accordance with the latest government decree, our hotel can only receive guests arriving on business or for economic or educational purposes; members of the Hungarian Army; persons belonging to the bodies that maintain public order placed here to serve that function; and on-duty health professionals. Upon arrival, each guest must sign a written declaration at the reception, stating that they are using our services for one of these legally mandated reasons. Please note that when you arrive, you will be required to make a written statement as to the purpose of your stay and, in the event this is not one of the above or no statement is given, we will be unable to accommodate you.
Thank you for your understanding and cooperation.
We will take better care of you
Stay Safe regulations
Last updated: 17 November 2020
|Please note that wearing a mask in the closed public areas of our hotels is mandatory. Thank you for your understanding. Take care and stay safe.|
JUST LIKE AT HOME
Danubius Hotels has always been proud of creating a family atmosphere in every hotel. What is our secret? It is mutual trust that has appreciated worldwide in recent weeks and we know is the key to your rest and comfort. With decades of expertise, we are working every day to make your stay as safe as if you were at home.
With our special hygienic efforts, we ensure the cleanliness of your home during your stay in our hotel rooms, catering units and common areas. Disinfection is provided at regular intervals. We follow international cleaning and disinfection procedures to minimize health risks.
SAFE AND SECURE
We do our utmost to provide the high standards you are used to, despite the changed circumstances and regulations.
Feel free to use our restaurant services, our staff is prepared to serve you at any time of the day. At our buffet tables, we help with serving, minimize the need for physical contact and provide enough space to make dining together an enjoyable experience.We have appointed a Health Security Expert in all of our hotels, so that you can ask any questions personally you may have about the protective measures introduced.
The Covid-19 epidemic requires us to make hygiene and safety rules. You do not have to give up anything while you are with us, but we do count on your cooperation from the moment you arrive through using any catering units and common areas. Like a good board game, the rules serve the cooperation and fun of the players. Please take a look at the information materials made available on site. Please help us make your stay a perfectly healthy and safe one.
As we are eager to welcome you again, we have made a list of the safe providers and programs in the area of the hotel that you may use the next time you travel. If you like, you can offer these same experiences to your loved ones in the form of a gift card valid for the next 2 years.
Taking care of You and your loved ones
Our Safety Specialist is at your disposal in person if you have any questions.
Our employees are wearing appropriate protective equipment in all jobs.
Disinfection takes place at regular intervals, in line with national and international professional guidelines. Our preferred partner is the specialized hygiene expert Diversey, we work exclusively with these professional products to guarantee proper hygiene.
We provide high quality service in our restaurants with extended opening hours and newly introduced safety measures.
We are eager to welcome your children back to our hotel, where in the future, the Bubbles Club dragons will teach them all kinds of important things while making sure they are entertained and have fun.
You are requested to
For your own safety and the safety of others, please carefully review the posted information materials. In accordance with the latest government decree, our hotel can only receive guests arriving on business or for economic or educational purposes. Upon arrival, each guest must sign a written declaration at the reception, stating that they are using our services for one of these legally mandated reasons.
Please use regularly the hand sanitizers placed at several locations in the hotel.
Masks must be worn in all common areas.
Please keep the legally mandated distance from others. Look for labels and floor stickers.
The hotels have introduced some measures due to the coronavirus (COVID-19) in order to protect their guests and staff. Some services may be limited or temporarily unavailable. Please find further information below.
|General prevention||WHAT WE DO: ||WHAT WE REQUEST FROM YOU:|
|Safety Specialist||WHAT WE DO:|
We have appointed a Safety Specialist in each of our hotels who is aware of and follows the current official procedures for COVID-19 infections.
|WHAT WE REQUEST FROM YOU:|
Please feel free to contact our Safety Specialist if you have any questions or comments regarding the protective measures.
|Reception||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Rooms||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Restaurant||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Kitchen||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
Please contact our Safety Specialist if you have any questions or comments about the dishes offered in the restaurant.
|Public areas||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
In compliance with government regulations, our fitness rooms are currently unavailable for use.
In compliance with government regulations, our wellness unit is currently unavailable for use.
Children’s playgrounds and playrooms in the hotel are currently unavailable for use.
The above safety measures may change in accordance with the latest government regulations and circumstances. Please check our website for up-to-date information before travelling.
Information on eventuall hotel shutdowns
Due to the epidemic situation, our hotels are operated flexibly according to demand and observing epidemiological regulations. This also means that a shutdown may be ordered in each hotel, in other words open hotels may temporarily be closed and reopened. In the event if we cannot provide the confirmed reservation in the given hotel for the above reason, we undertake a placement guarantee: we ensure that you can use the given services at the confirmed price and period of time in another accommodation of the same or higher category. So, you will definitely be able to stay safe under conditions that are either equal to or are better than your booking. In such a case, we will attempt to contact you by e-mail no later than 5 days before the date of arrival and by phone - if you have provided a telephone number - also at a later date. If the replacement accommodation offered does not meet your expectations, you may cancel your booking without any obligation to pay.