Increased safety and hygiene regulations called “Stay Safe”, were introduced in our hotels, which our employees have learned through training. The person in charge of our Stay Safe policy, the Safety Specialist is at your disposal should you have any questions.
Our hotels are being operated in line with the Safe Stay policy as of 1 May 2021.
In accordance with the relevant government decree, we may welcome guests in our hotels arriving for business and leisure purposes only with an immunity certificate issued in Hungary or officially acknowledged by Hungary.
Please note that you will be required to declare the purpose of your stay in writing upon arrival. Any guest arriving for leisure purposes will be requested to present his Hungarian immunity certificate or those officially recognized by Hungary and identity document. If you refuse to make a declaration or cannot present a Hungarian immunity certificate or those officially recognized by Hungary, we will not be able to welcome you at our hotel.
We ask you to also note that in the interest of all, masks are required in all closed common areas of our hotels, except in our resort hotels in Bük and Balatonfüred, where for guests bearing valid vaccine passports, masks are recommended, but not mandatory. Please follow any additional provision for wearing a mask.
Thank you for your understanding and cooperation.
We will take better care of you
- F&B unit
- fitness and wellness services
At our resort hotels in Bük and Balatonfüred, masks are recommended, but not required. At the Budapest and Győr hotels, which are open for business guests, masks are not required in open-air areas (terraces, grounds, waterside areas) or in the common areas of the indoor wellness unit (pool area, fitness room, indoor and outdoor pools), but in the interest of all, are mandatory in closed common areas.
Services available for guests without a Hungarian immunity certificate or those officially recognized by Hungary, staying on business purposes:
- F&B unit
Welcoming guests in the catering units of the hotels:
Guests will not be requested to wear a mask in the outdoor guest areas of the hotels (terraces, gardens).
Exclusively hotel guests and guests with a Hungarian immunity certificate or those officially recognized by Hungary, wearing masks may be welcome in our indoor catering units.
Stay Safe regulations
Last updated: 4 June 2021
We ask you to please note that with the exception of our resort hotels in Bük and Balatonfüred, in the interest of all, masks must be worn in all closed common areas. Thank you for your understanding.
Take care and stay safe.
JUST LIKE AT HOME
Danubius Hotels has always been proud of creating a family atmosphere in every hotel. What is our secret? It is mutual trust that has appreciated worldwide in recent months and we know is the key to your rest and comfort. With decades of expertise, we are working every day to make your stay as safe as if you were at home.
With our special hygienic efforts, we ensure the cleanliness of your home during your stay in our hotel rooms, catering units and common areas. Disinfection is provided at regular intervals. We follow international cleaning and disinfection procedures to minimize health risks.
SAFE AND SECURE
We do our utmost to provide the high standards you are used to, despite the changed circumstances and regulations.
Feel free to use our restaurant services, our staff is prepared to serve you at any time of the day. At our buffet tables, we help with serving, minimize the need for physical contact and provide enough space to make dining together an enjoyable experience.We have appointed a Health Security Expert in all of our hotels, so that you can ask any questions personally you may have about the protective measures introduced.
The Covid-19 epidemic requires us to make hygiene and safety rules. You do not have to give up anything while you are with us, but we do count on your cooperation from the moment you arrive through using any catering units and common areas. Like a good board game, the rules serve the cooperation and fun of the players. Please take a look at the information materials made available on site. Please help us make your stay a perfectly healthy and safe one.
As we are eager to welcome you again, we have made a list of the safe providers and programs in the area of the hotel that you may use the next time you travel. If you like, you can offer these same experiences to your loved ones in the form of a gift card valid for the next 2 years.
Taking care of You and your loved ones
Our Safety Specialist is at your disposal in person if you have any questions.
Our employees are wearing appropriate protective equipment in all jobs.
Disinfection takes place at regular intervals, in line with national and international professional guidelines. Our preferred partner is the specialized hygiene expert Diversey, we work exclusively with these professional products to guarantee proper hygiene.
We provide high quality service in our restaurants with extended opening hours and newly introduced safety measures.
We are eager to welcome your children back to our hotel, where in the future, the Bubbles Club dragons will teach them all kinds of important things while making sure they are entertained and have fun.
You are requested to
For your own safety and the safety of others, please review the information materials carefully. In line with the relevant government decree, guests may currently be welcome in our hotels arriving on business, economic or educational purposes, and on leisure purposes holding a Hungarian immunity certificate or those officially recognized by Hungary. Every guest will be required to make a written declaration upon arrival stating that he is to use the offered services on one of the authorised purposes. Guests arriving on leisure purposes will be required to present their Hungarian immunity certificate or those officially recognized by Hungary as well as an identity card. For children under the age of 18, the hotel may request the presentation of the minor's identity card or student ID for age verification purposes. Only the Hungarian immunity certificate (plastic card) or and those officially recognized by Hungary is accepted at check-in, vaccination certificate, PCR test, foreign officially not recognized by Hungary immunity certificates are no replacement for the card.
Please use regularly the hand sanitizers placed at several locations in the hotel.
Masks must be worn in all common areas. Guests will not be requested to wear masks in the outdoor guest areas (terraces, gardens, beaches), and in public areas of indoor spa/wellness areas (pool areas, fitness room, indoor and outdoor pools). In our Bük and Balatonfüred hotels, for individuals with valid vaccine passports, masks are recommended, but not required.
Please keep the legally mandated distance from others. Look for labels and floor stickers.
The hotels have introduced some measures due to the coronavirus (COVID-19) in order to protect their guests and staff. Some services may be limited or temporarily unavailable. Please find further information below.
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|Safety Specialist||WHAT WE DO: |
We have appointed a Safety Specialist in each of our hotels who is aware of and follows the current official procedures for COVID-19 infections.
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Please feel free to contact our Safety Specialist if you have any questions or comments regarding the protective measures.
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|Restaurant|| WHAT WE DO: || WHAT WE REQUEST FROM YOU: |
|Kitchen|| WHAT WE DO: ||WHAT WE REQUEST FROM YOU: |
Please contact our Safety Specialist if you have any questions or comments about the dishes offered in the restaurant.
|Common areas|| WHAT WE DO: || WHAT WE REQUEST FROM YOU: |
WHAT WE DO:
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WHAT WE DO:
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|Children's playground|| |
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WHAT WE REQUEST FROM YOU:
The above safety measures may change in accordance with the latest government regulations and circumstances. Please check our website for up-to-date information before travelling.
Information on eventuall hotel shutdowns
Due to the epidemic situation, our hotels are operated flexibly according to demand and observing epidemiological regulations. This also means that a shutdown may be ordered in each hotel, in other words open hotels may temporarily be closed and reopened. In the event if we cannot provide the confirmed reservation in the given hotel for the above reason, we undertake a placement guarantee: we ensure that you can use the given services at the confirmed price and period of time in another accommodation of the same or higher category. So, you will definitely be able to stay safe under conditions that are either equal to or are better than your booking. In such a case, we will attempt to contact you by e-mail no later than 5 days before the date of arrival and by phone - if you have provided a telephone number - also at a later date. If the replacement accommodation offered does not meet your expectations, you may cancel your booking without any obligation to pay.