Increased safety and hygiene regulations called “Stay Safe”, were introduced in our hotels, which our employees have learned through training. The person in charge of our Stay Safe policy, the Safety Specialist is at your disposal should you have any questions.
Several Danubius Hotels are again open to guests, with strict security measures and flexible booking and cancellation options.
We will take better care of you
Stay Safe regulations
Last updated: 18 September 2020
|Please note that wearing a mask in the closed public areas of our hotels is mandatory. Thank you for your understanding. Take care and stay safe.|
JUST LIKE AT HOME
Danubius Hotels has always been proud of creating a family atmosphere in every hotel. What is our secret? It is mutual trust that has appreciated worldwide in recent weeks and we know is the key to your rest and comfort. With decades of expertise, we are working every day to make your stay as safe as if you were at home.
With our special hygienic efforts, we ensure the cleanliness of your home during your stay in our hotel rooms, catering units and common areas. Disinfection is provided at regular intervals. We follow international cleaning and disinfection procedures to minimize health risks. The dragons of the Bubbles Club teach children the most important things through play.
SAFE AND SECURE
We do our utmost to provide the high standards you are used to, despite the changed circumstances and regulations.
Feel free to use our restaurant services, our staff is prepared to serve you at any time of the day. At our buffet tables, we help with serving, minimize the need for physical contact and provide enough space to make dining together an enjoyable experience.We have appointed a Health Security Expert in all of our hotels, so that you can ask any questions personally you may have about the protective measures introduced.
The Covid-19 epidemic requires us to make hygiene and safety rules. You do not have to give up anything while you are with us, but we do count on your cooperation from the moment you arrive through using any catering units and common areas. Like a good board game, the rules serve the cooperation and fun of the players. Please take a look at the information materials made available on site. Please help us make your stay a perfectly healthy and safe one.
Following your return home, you surely want to recall the best vacation moments for weeks or months. We would like to see that the time spent together really serves aiding relaxation and gathering experience. We have been waiting to be able to welcome you, so we have made a list in advance of the safe providers and programs that are close to our hotels. Please contact our Guest Experience Ambassador.
Taking care of You and your loved ones
Our Safety Specialist is at your disposal in person if you have any questions.
Our employees are wearing appropriate protective equipment in all jobs.
Disinfection takes place at regular intervals, in line with national and international professional guidelines. Our preferred partner is the specialized hygiene expert Diversey, we work exclusively with these professional products to guarantee proper hygiene.
We provide high quality service in our restaurants with extended opening hours and newly introduced safety measures.
We pay special attention to children. The dragons of the Bubbles Club teach children the most important things through play.
You are requested to
For your own safety and the safety of others, please carefully review the posted information materials.
Please use regularly the hand sanitizers placed at several locations in the hotel.
Please always wear a mask in our closed common areas.
Although we are direct and social, we do pay attention to social distancing. Look for labels and floor stickers.
The hotels have introduced some measures due to the coronavirus (COVID-19) in order to protect their guests and staff. Some services may be limited or temporarily unavailable. Please find further information below.
|General prevention||WHAT WE DO: ||WHAT WE REQUEST FROM YOU:|
|Safety Specialist||WHAT WE DO:|
We have appointed a Safety Specialist in each of our hotels who is aware of and follows the current official procedures for COVID-19 infections.
|WHAT WE REQUEST FROM YOU:|
Please feel free to contact our Safety Specialist if you have any questions or comments regarding the protective measures.
|Reception||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Rooms||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Restaurant||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Kitchen||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
Please contact our Safety Specialist if you have any questions or comments about the dishes offered in the restaurant.
|Public areas||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Fitness||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Wellness||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
|Children's playground||WHAT WE DO:||WHAT WE REQUEST FROM YOU:|
Please make sure to sanitise your child's hands before and after using the toys and disinfect the toys with the wipes provided when children play with them one after the other.
Information on eventuall hotel shutdowns
Due to the epidemic situation, our hotels are operated flexibly according to demand and observing epidemiological regulations. This also means that a shutdown may be ordered in each hotel, in other words open hotels may temporarily be closed and reopened. In the event if we cannot provide the confirmed reservation in the given hotel for the above reason, we undertake a placement guarantee: we ensure that you can use the given services at the confirmed price and period of time in another accommodation of the same or higher category. So, you will definitely be able to stay safe under conditions that are either equal to or are better than your booking. In such a case, we will attempt to contact you by e-mail no later than 5 days before the date of arrival and by phone - if you have provided a telephone number - also at a later date. If the replacement accommodation offered does not meet your expectations, you may cancel your booking without any obligation to pay.