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Dear Guest,

Our hotels are being operated in line with the Safe Stay policy as of 1 May 2021.

In accordance with the relevant government decree, we may welcome guests in our hotels arriving for business and leisure purposes only with a Hungarian immunity certificate and those officially recognized by Hungary.


Please note that you will be required to declare the purpose of your stay in writing upon arrival. Any guest arriving for leisure purposes will be requested to present his Hungarian immunity certificate or  those officially recognized by Hungary and identity document. If you refuse to make a declaration or cannot present a Hungarian immunity certificate or those officially recognized by Hungary, we will not be able to welcome you at our hotel.

We would also like to draw your attention to the fact that as a common interest, wearing a mask in the closed public areas of our hotels is obligatory. Please follow any additional provision for wearing a mask.

Thank you for your understanding and cooperation.  

 

We will take better care of you

We will take better care of you

Increased safety and hygiene regulations called “Stay Safe”, were introduced in our hotels, which our employees have learned through training. The person in charge of our Stay Safe policy, the Safety Specialist is at your disposal should you have any questions. 

Play safe with your booking

Play safe with your booking

We know that planning ahead can be difficult nowadays, so we’re helping you more than ever to make decisions by offering flexible booking and refund terms

Services available for guests with a Hungarian immunity certificate and those officially recognized by Hungary and their minor family members: 
  • accommodation
  • F&B unit
  • fitness and wellness services
You will not be required to wear masks in the outdoor guest areas (terraces, gardens, beaches), and in common areas of indoor wellness areas (pool areas, fitness room, indoor and outdoor pools).

Services available for guests without a Hungarian immunity certificate or those officially recognized by Hungary, staying on business purposes:

  • accommodation
  • F&B unit
Except for the terraces of the catering units, you will be requested to wear a mask in the closed areas of the hotel. Wellness and fitness services may not be used.


Welcoming guests in the catering units of the hotels:


Guests will not be requested to wear a mask in the outdoor guest areas of the hotels (terraces, gardens). 

Exclusively hotel guests and guests with a Hungarian immunity certificate or those officially recognized by Hungary, wearing masks may be welcome in our indoor catering units. 

 

 


Stay Safe regulations

Last updated: 1 May 2021


We would also like to draw your attention to the fact that as a common interest, wearing a mask in the closed public areas of our hotels is obligatory. Thank you for your understanding. 

Take care and stay safe.


 

JUST LIKE AT HOME   

Danubius Hotels has always been proud of creating a family atmosphere in every hotel. What is our secret? It is mutual trust that has appreciated worldwide in recent months and we know is the key to your rest and comfort. With decades of expertise, we are working every day to make your stay as safe as if you were at home. 

With our special hygienic efforts, we ensure the cleanliness of your home during your stay in our hotel rooms, catering units and common areas. Disinfection is provided at regular intervals. We follow international cleaning and disinfection procedures to minimize health risks.

 

SAFE AND SECURE 

We do our utmost to provide the high standards you are used to, despite the changed circumstances and regulations.  

Feel free to use our restaurant services, our staff is prepared to serve you at any time of the day. At our buffet tables, we help with serving, minimize the need for physical contact and provide enough space to make dining together an enjoyable experience.We have appointed a Health Security Expert in all of our hotels, so that you can ask any questions personally you may have about the protective measures introduced.  

 

COOPERATION 

The Covid-19 epidemic requires us to make hygiene and safety rules. You do not have to give up anything while you are with us, but we do count on your cooperation from the moment you arrive through using any catering units and common areas. Like a good board game, the rules serve the cooperation and fun of the players. Please take a look at the information materials made available on site. Please help us make your stay a perfectly healthy and safe one. 

 

LOCAL EXPERIENCE   

As we are eager to welcome you again, we have made a list of the safe providers and programs in the area of the hotel that you may use the next time you travel.  If you like, you can offer these same experiences to your loved ones in the form of a gift card valid for the next 2 years.

 


Taking care of  You and your loved ones   

 

We have introduced stricter safety and hygiene regulations called Stay Safe with Danubius, which our employees have learned through training. 

Our Safety Specialist is at your disposal in person if you have any questions.
Our employees are wearing appropriate protective equipment in all jobs. 
Disinfection takes place at regular intervals, in line with national and international professional guidelines. Our preferred partner is the specialized hygiene expert Diversey, we work exclusively with these professional products to guarantee proper hygiene.   
We provide high quality service in our restaurants with extended opening hours and newly introduced safety measures.   
We are eager to welcome your children back to our hotel, where in the future, the Bubbles Club dragons will teach them all kinds of important things while making sure they are entertained and have fun.


 

 

 

 

You are requested to 

 

For your own safety and the safety of others, please review the information materials carefully. In line with the relevant government decree, guests may currently be welcome in our hotels arriving on business, economic or educational purposes, and on leisure purposes holding a Hungarian immunity certificate or those officially recognized by Hungary. Every guest will be required to make a written declaration upon arrival stating that he is to use the offered services on one of the authorised purposes. Guests arriving on leisure purposes will be required to present their Hungarian immunity certificate or those officially recognized by Hungary as well as an identity card. For children under the age of 18, the hotel may request the presentation of the minor's identity card or student ID for age verification purposes. Only the Hungarian immunity certificate (plastic card) or and those officially recognized by Hungary is accepted at check-in, vaccination certificate, PCR test, foreign officially not recognized by Hungary immunity certificates are no replacement for the card. 
Please use regularly the hand sanitizers placed at several locations in the hotel. 
Masks must be worn in all common areas. Guests will not be requested to wear masks in the outdoor guest areas (terraces, gardens, beaches), and in public areas of indoor spa/wellness areas (pool areas, fitness room, indoor and outdoor pools).
Please keep the legally mandated distance from others. Look for labels and floor stickers. 

The hotels have introduced some measures due to the coronavirus (COVID-19) in order to protect their guests and staff. Some services may be limited or temporarily unavailable. Please find further information below. 


General prevention      WHAT WE DO: 
  1. Our staff wears the appropriate protective equipment in all jobs, throughout the hotel.
  2. Frequently used surfaces are disinfected hourly.
  3. Hand sanitizer stations are located at many points in the hotel.
  4. The health condition of our employees is being constantly monitored during work.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our closed public areas. If you do not have one, please contact our staff at the reception.
  2. Please let us know if you notice any need for extra cleaning in the common areas.
  3. Please use regularly the hand sanitizers placed at several locations in the hotel.
  4. Please use regularly the hand sanitizers placed at several locations in the hotel.
Safety Specialist WHAT WE DO:

We have appointed a Safety Specialist in each of our hotels who is aware of and follows the current official procedures for COVID-19 infections.
WHAT WE REQUEST FROM YOU:

Please feel free to contact our Safety Specialist if you have any questions or comments regarding the protective measures.
Reception WHAT WE DO:
  1. If needed, we provide our guests with protective equipment, and we have placed hand sanitizer gel at the reception for all our arriving guests.
  2. Information stickers are placed on the floor to be able to keep social distancing.
  3. All arriving guests will be provided detailed information.
  4. Your key card will always be disinfected.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our closed common areas. 
  2. Please use the hand sanitizer.
  3. Please keep a required minimum distance of 1.5 meters.
  4. You can also return your key card to a transparent collection box at reception.
Rooms WHAT WE DO:
  1. Guest rooms will be cleaned and disinfected with great care and expertise.
  2. Surfaces that are frequently touched by guests, such as handles and knobs, are disinfected with special care.
  3. In order to minimise personal contact, we only clean the room at the specific request of our guests.
WHAT WE REQUEST FROM YOU:
  1. Please read the information in the rooms.
  2. Please inform reception upon arrival if you would like your room to be cleaned every day.
Restaurant WHAT WE DO:
  1. In our restaurant we perform disinfectant cleaning after each guest.
  2. Our waiters will be wearing masks and gloves at all times.
  3. During the main meals, we will extend the opening hours of our restaurants so that fewer guests can stay in the restaurant at the same time.
  4. Tables are placed at a safe distance of at least 1.5 meters apart. At the same time one table may only seat maximum 10 people.
WHAT WE REQUEST FROM YOU:
  1. Please wear a mask on entering and leaving the restaurant. Take off your mask only when eating. Guests will not be requested to wear masks in outdoor guest areas of the hotel (terraces, gardens).
  2. Please use the hand sanitizer regularly on arrival and when having meals.
  3. Please do not move the tables and chairs to keep the socially safe distance between guests.
Kitchen WHAT WE DO:
  1. Our staff prepares the food served wearing a mask, gloves and a protective jacket, in accordance with the strictest hygiene standards.
WHAT WE REQUEST FROM YOU:

Please contact our Safety Specialist if you have any questions or comments about the dishes offered in the restaurant.
Common areas WHAT WE DO:
  1. Public restrooms are disinfected hourly.
  2. Hand sanitizer stations are located in public areas.
  3. The buttons and control panels of the lifts are also disinfected at regular intervals.
WHAT WE REQUEST FROM YOU:
  1. Please always wear a mask in our public areas.
  2. Please let us know if you think there is any need for extra cleaning in our restrooms.
  3. Please use these hand sanitizers.
  4. Please allow only two guests in the lift at a time, except for those living in a household.
Fitness

WHAT WE DO:
  1. The fitness room equipment is disinfected every hour.
WHAT WE REQUEST FROM YOU:
  1. Please use the disinfectant on the equipment before and after use.
Guests will not be requested to wear masks in common areas of the indoor wellness areas (pool area, fitness room, indoor and outdoor pools). 
Wellness
WHAT WE DO:
  1. Our pools are thoroughly disinfected before opening them for use. 
  2. We check the purity and hygiene of the water in our pools regularly in strict compliance with the regulations. 

WHAT WE REQUEST FROM YOU: 
  1. Please wear a mask in the wellness and spa area, with the exception of the use of the pool, showers and the restroom. 
  2. Please take a shower every time before and after using the pools. 
  3. Please note the information posted by the pools. 
  4. Please keep the right distance while using the pool.
Guests will not be requested to wear masks in common areas of the indoor wellness areas (pool area, fitness room, indoor and outdoor pools).
Children's playground 
WHAT WE DO:
  1. Toys and equipment are being carefully disinfected multiple times every day. 
  2. All rented toys are being desinfected after use.

WHAT WE REQUEST FROM YOU:
  1.  Please make sure to sanitise your child's hands before and after using the toys and disinfect the toys with the wipes provided when children play with them one after the other.
Children over the age of 6 will be required to wear a mask in the hotel's indoor public areas, including playrooms.

 

The above safety measures may change in accordance with the latest government regulations and circumstances.  Please check our website for up-to-date information before travelling. 


Information on eventuall hotel shutdowns

Due to the epidemic situation, our hotels are operated flexibly according to demand and observing epidemiological regulations. This also means that a shutdown may be ordered in each hotel, in other words open hotels may temporarily be closed and reopened. In the event if we cannot provide the confirmed reservation in the given hotel for the above reason, we undertake a placement guarantee: we ensure that you can use the given services at the confirmed price and period of time in another accommodation of the same or higher category. So, you will definitely be able to stay safe under conditions that are either equal to or are better than your booking. In such a case, we will attempt to contact you by e-mail no later than 5 days before the date of arrival and by phone - if you have provided a telephone number - also at a later date.  If the replacement accommodation offered does not meet your expectations, you may cancel your booking without any obligation to pay.

 

Everything will feel better

Everything will feel better

The first Balaton langos will taste better, a splash in the pool will be cooler, travelling will be more exciting than ever...

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