Bewertungen des Danubius Hotel Regents Park

easy access to public transport

Nettes Hotel mit gutem Service - Lage: mit Bus erreichbar, Nähe London Zoo

Good: Stadthotel in guter Lage und schöner Gegend am Regent's Park gelegen, nächste U-Bahnststion in ca. 8 Minuten zu Fuß erreichbar. Wir hatten ein großes, komfortables Fanilienzimmer mit zwei Badezimmern. Frühstück reichhaltig. Parkplatz direkt am Hotel.

Good: Freundlicher Empfang Bad: Liegt weit ab vom eigentlichen London im Araberviertel

Good: Sehr gut geeignetes Hotel für einen City-Trip. Frühstück sehr gut und vielseitig. Hundefreundlich.

Good: Sauberkeit war top. Lage war ganz gut.

Good: Sehr nettes Personal Das Frühstück war super lecker und es gab genug Auswahl Bad: Keine Klobürste

Good: Supernettes Personal, sehr sauber. Wir hatten ein Maisonette-Zimmer, super für Familien. Bushaltestelle direkt um die Ecke. Frühstück war gut, alles da was man braucht. Restaurant ist auch sehr gut. Bad: Ein paar Haken im Badezimmer wären gut um Tücher aufzuhängen.

Das Hotelpersonal ist sehr zuvorkommend und umsichtig. Die Lage ist ruhig und von hier aus kommt man gut in die Innenstadt. Bushaltestelle nahe des Hotels. Preis Leistung absolut gut - Frühstücksbuffet ist vielfältig und ebenfalls sehr gut - Becher zum Mitnehmen von Kaffee oder Tee steht ebenfalls zur Verfügung. Stayed in: Standard Twin Room Stay length: 6 night(s)

Good: Toller Service und sehr nettes Personal Bad: Lage

Danubius Hotel Regents Park
Dear Christian Thank you for taking the time to share your feedback. We’re so pleased to hear you enjoyed the service and found our staff friendly—your kind words mean a lot to us. We're sorry to hear that the location didn’t fully meet your expectations, but we truly appreciate your honesty, as it helps us continue to improve the overall guest experience. We hope to welcome you back again in the future. Kind regards Marsha Cherrington Assistant Front Office Manager

Good: Gutes Fitness, sehr gutes Frühstück, top Lage mit sehr naher Bushaltestelle. Bad: Zimmer sehr sauber und gut ausgestattet, allerdings etwas in die Jahre gekommen

Danubius Hotel Regents Park
Dear Christoph, Thank you for your lovely feedback! We're happy to hear you enjoyed the fitness facilities, breakfast, and our convenient location. It's great to know the room was clean and well-equipped, and we appreciate your comment about the room being a bit dated — we're always looking for ways to improve. We hope to welcome you back again soon! Best regards, Mubashra Haider Duty Manager

Personal sehr höflich, freundlich und hilfsbereit. Frühstück gut, große Auswahl und lecker. Es gibt auch echte Nutella, was besonderes für unseren Sohn wichtig war. 😉 Zimmer gemütlich und sauber. Unser Gepäck wurde bis zur Abreise aufbewahrt, so konnten wir den Tag der Abreise noch unbeschwert in der Stadt verbringen. Man ist mit dem Bus Linie 13, 113, 274 innerhalb von 2 Minuten an der Underground Eingang Baker Street. Alles in allem waren wir sehr zufrieden und würden das Hotel wieder wählen.

Good: Das Frühstück ist hervorragend und sollte sowohl Brot-Esser, als auch Fans von britischem Frühstück zufriedenstellen.

Good: Sehr tolle englische zimmer

Danubius Hotel Regents Park
Dear Sachu94 Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback. We were delighted to read that you enjoyed your stay and look forward to welcoming you back in the future. Kind regards Marsha Cherrington Assistant Front Office Manager

Good: Schöne Zimmer und sehr gutes Frühstück. Die Lage ist relativ gut,mit Bus und U Bahn ist das Stadtzentrum gut erreichbar Bad: Von außen ist das Hotel nicht so schön

Good: Durchweg super Personal, shower gel leider nur eines, mussten häufig zur Rezeption um ein weiteres zu bekommen, dies wurde aber super bearbeitet. Zimmer ruhig, super Weihnachtlich dekoriert, jeden Tag 1 flasche Wasser, schöner Frühstücksraum, tolle Lage Bad: Zimmer etwas in die Jahre gekommen, nur eine Bettdecke, Bett etwas klein, alte Zimmertür die leider sehr lärm durchlässig ist, Heizung auf 1 leider laut knarzt (Zimmer 713), Toilette eng

Good: Das Zimmer war sehr gut ausgestattet (zb. Guter Föhn, Wasserkocher inkl. Tee&Kaffee) Die Lage des Hotels ist super (Bushaltestelle 2 Minuten vom Hoteleingang entfernt) Bad: Nur eine Bettdeck - haben aber sofort eine zweite erhalten.

Good: Das Personal war sehr freundlich und hilfsbereit, das Frühstückbuffet war ausreichend und hatte für jeden Geschmack etwas dabei. Alles war sauber.

Good: Sehr gutes Frühstück, ruhige Lage und trotzdem schnell im Zentrum, gratis Upgrade auf ein besseres Zimmer. Komfortables Bett! Bad: Handtücher werden jeden Tag gewechselt, das müsste aus Umweltgründen nicht sein.

Danubius Hotel Regents Park
Dear Julia Thank you for staying with us at the Danubius Hotel Regents Park and for taking the time to share your feedback. We were delighted to read that you enjoyed your stay with us. Your feedback is extremely valuable to us. I greatly appreciate your comments about the towels changing every day, we will address this issue and we look forward to welcoming you back in the near future. Kind regards Marsha Cherrington Assistant Front Office Manager

Good: Das Essen und Frühstück ist super. Das Personal ist freundlich und engagiert. Die Zimmer sind eher klein, jedoch ausreichend und sauber. Zum Schlafen und Kultivieren ausreichend, da man eh ständig unterwegs ist. Die Lage vom Hotel ist gut. Es ist alles zu Fuß erreichbar. Ansonsten fahren Taxi's, oder die U-Bahn (in der Nähe). Es ist alles mit Kartenzahlung möglich (besserer Kurs über Kartenzahlung!), auch in den Taxis. Ein par Pfund fürs Trinkgeld empfehlenswert (Tip: im Flughafen wechseln - bester Kurs). Die Sehenswürdigkeiten würde ich im Voraus (online) buchen - ansonsten gibt es Automaten vor Ort. An diesen können Tickets selbst gedruckt werden (außer Madame Tussauds - online! - sonst sehr lange Warteschlange).

Danubius Hotel Regents Park
Dear Eberharter Thank you so much for taking the time to share your experience following your recent stay at the hotel. We really appreciate your feedback. It is great to read you had a wonderful experience with us and we look forward to welcoming you back in the near future. Kind regards Marsha Cherrington Assistant Front Office Manager

Good: Tolles Hotel - außen pfui aber innen hui

Danubius Hotel Regents Park
Dear Benjamin Thank you so much for taking the time to share your experience following your recent stay at the hotel. We appreciate your feedback and we look forward to welcoming you back in the near future. Kind regards Marsha Cherrington Assistant front Office Manager

Good: Das Hotel ist einfach wundervoll, mit viel Liebe geführt, Personal ist sehr zuvorkommend und freundlich. Das Frühstück war für englische Verhältnisse ausgezeichnet. Bad: Wenn man am Tag im Zimmer ist, kommt wenig Sonne ins Zimmer.

Good: Sehr nettes, zuvorkommendes Personal, tolle Lage und saubere Zimmer. Tolles Preis-Leistungsverhältnis. Sehr empfehlenswertes Hotel. Bad: Es gab keinen Fön im Bad.

Good: - gutes Frühstück - war nah genug, dass die Uber nicht zu teuer waren - Restaurant/Bar auch sehr gut - komfortabel und gut ausgestattet (Kühlschrank etc) Bad: - alles ein bisschen in die Jahre gekommen - U-Bahn relativ weit weg (ca. 15 min laufen). Man muss immer erst einen Bus nehmen und umsteigen, etwas umständlich.

Good: Würde das Hotel immer wieder buchen. Gutes Frühstück. Bad: Personal an der Bar war etwas merkwürdig.

Good: Zimmer, Lage, Service am Empfang Bad: Servicepersonal beim Frühstücksbuffet, lustlos und unsauber gearbeitet

Good: Die Lage - das Personal - die Hilfsbereitschaft - das Zimmer :) Bad: Bett war für ein „Kingsize“ doch recht klein

Good: Sehr ruhige Lage, guter Schallschutz in den Zimmern. Die Betten waren sehr bequem. Ein exzellentes Frühstücksbuffet.

Good: sehr schönes Hotel

Wir haben Anfang Dezember für fünf Nächte dieses Hotel gebucht. Das Hotel ist zwar schon ein bißchen in die Jahre gekommen aber das ist auch das einzig negative was es zu berichten gibt. Vom Flughafen Heathrow ging es mit der Elizabeth line in ca.30 Minuten ( 11,50 Pfund )zur Station Paddington und dan noch ca. 30 Minuten Fußweg zum Hotel ( auch mit einem Bus erreichbar ). U-Bahn Station St.John's Wood ist 10 Minuten zu Fuß erreichbar oder Baker Street in etwa 12 Minuten. Das Personal ist freundlich und hilfsbereit. Das Frühstück war wircklich Spitze 5⭐️ vor allem die frisch gemachten Smoothie schmeckten Weltklasse. Bett bzw Matratze waren außergewöhnliche bequem 👌. Auch der Regent's Park ladet zu einem Spaziergang ein. Alles in allem ein Hotel zum weiterempfehlen 👌👍👏

Good: Wir haben ein sehr großes Familienzimmer gebucht (für Londoner Verhältnisse sogar riesig groß). Tolle und saubere Ausstattung, gutes Frühstück mit viel Auswahl und sehr nettes Personal. Zudem war die Anbindung an Bus und U-Bahn wirklich toll und sehr nah. Wir kommen auf jeden Fall wieder. Bad: Die Hotelpreise sind natürlich insgesamt in London einfach sehr hoch, aber für den Preis hat man wirklich eine tolle Übernachtung und gutes Frühstück bekommen.

Good: Uns hat es sehr gut gefallen . Wir hatten ein sehr schönes Zimmer mit sehr bequemem Bett. Bad: Es gibt nichts zu bemängeln

Good: Für London ziemlich großes Zimmer und trotz Zug in der Nähe relativ ruhig. Badewanne war sehr angene Zentrale Lage- Baker Street u Madame Tussauds in Gehweite. Bad: Betten sollten härter sein. Matratze war zu weich.

Good: es war ganz in der Nähe von Zentrum, Bushaltestelle ganz durch die Straße, Baker street 5min mit Bus, 15min zu Fuß

Good: Das Frühstück war sehr, sehr gut. Die Lage zum Abbay roads war sehr gut. Wir haben 2x im HGotel Abend gegessen war ausgezeichnet. Das Personal in der Bar war sehr sehr freundlich und hilfsbereit. Bad: An der Rezeption gab es eine Dame die war nicht bemüht und sehr unfreundlich leider hat diese Dame öfter Dienst gehabt. Alle anderen waren sehr freundlich.

good location and clean hotel. The breakfast is finebut not exceptional.

Wir waren zum ersten Mal in diesem Hotel und würden uns freuen, dort öfters während unseren Besuchen in London verweilen zu dürfen. Alles in einem sehr zufriedenstellend.

Good: Die Entfernung zum Camden Market war sehr angenehm Bad: Leider sind keine Pub s in der Nähe, das nächste ca 500m entfernt.

Der Aufenthalt war ein Schnäppchen. Das Zimmer war sehr gut. Unser Ausblick war top. Anbindung mit Bus und U-Bahn ganz vernünftig. Hat uns gefallen und würden wir wiederholen.

Von außen sieht das Hotel etwas alt außen, aber von innen ist es sehr schön. Zimmer sind groß und gut ausgestattet. Frühstück war sehr gut haben es mal für einen Tag dazu gebucht für 11 Pfund. Man erreicht alle Sehenswürdigkeiten in kurzer Zeit:

Super Hotel.

Good: 朝食が美味しい！ Bad: 上の階の音がうるさかった 電車の音も聞こえた　2階だったから？

Good: Spacious, hot tub, location, breakfast is tasty!

What we wanted and more

Good: Excellent buffet petit déjeuner Chambre bien équipée et literie confortable Bad: Bruit des canalisations Bruit du métro en fond (du 11ème étage)

Good: The breakfast buffet had nice choices. The room was clean and comfortable. However, Bad: When I booked the room well in advance of my stay, I requested to be put in a room where we were far from the train so we didn't hear it. They put us on the second floor and my brother and his wife on the 8th floor. They said our rooms were different which isxwhy they put us on the 2nd floor. They were not. The first night, I heard a rumble. It turned out it was the train! Fortunately i had taken ear plugs and the train didn't run all night long. They do start up in the early morning. It felt very intentional since my brother's room was nice and quiet. My recommendation would be to not make special requests till you get there!!

Good: الفندق نظيف وهادي والغرفة مساحتها جيدة وتعامل الموظفين ممتاز Bad: ازعاج عاملة النظافة وفتحها الباب علي رغم قفله ووتكلمت معي بعصبية وحاولت اخراجي من الغرفة للتنظيف

Good: Location and space in room Bad: The customer service staff were grumpy and inattentive when we asked for our key card to be reset when it didn’t work

Good: Posizione. Letto comodo. Abbastanza pulito Bad: Bagno piccolo

Really close to the Tube and shops. Buffet was so good - lots of options and comfortable stay all round

Good: A lovely hotel with a warm welcome as soon as we parked our car. I wish I’d got names to thank everyone. Ultra clean room which was a free upgrade and a lovely surprise. We had room service and it was delicious and very reasonably priced. Free parking if you have your blue disabled badge too which was a brilliant addition to a really lovely stay. Highly recommend this hotel and would definitely stay again Bad: That we couldn’t stay longer

Good: اوتيل مريح وهادي تشكر استاذ هاشم على تعاونه Bad: بعده بعده عن اماكن التسوق والشوارع الرئيسية المهمه

Bad: Il cambio della biancheria da bagno

I had a wonderful stay! My room was really comfortable and kept very clean by the daily staff. All the staff were very friendly and helpful if needed. I will certainly be staying there again when I visit London.

Good: Loved the two levels with 2 bathrooms for 4 people. Loved the breakfast. Great staff. Nice to have a convenience store nearby. Bad: Had a fire alarm test. Should’ve been warned. Some of the breakfast staff seemed to rush us at the end

Good: L’hôtel et les chambres sont propres. Le petit déjeuner est bon et varié. Le quartier est calme, avec des accès immédiats aux transports (lignes de bus à 1 minute, métro à 10 minutes à pied ou à 3 minutes en bus) Bad: L’insonorisation n’est pas parfaite, on entend des bruits de chauffe-eaux (ou de ventilation) ainsi que le métro jubilee (aérien à quelques dizaines de mètres de l’hôtel). Salles de bains pas très modernes (des douches seraient souhaitables)

Good: فندق جميل لكن بيعد عن مطاعم و الاسواق Bad: كل شي جميل

Good: Amazing breakfast and staff is exceptional Bad: Small detail but the TV could have some ability to play personal content via casting or HDMI

Good: Very helpful staff. Hotel felt very calm and inviting. Bad: Nothing really

Good: Breakfast and room Bad: Entrance round the back of building

Good: Great location

Close to Regent's Park, Lord's Cricket Grounds, and the famous Abbey Road studio and crosswalk. Not so close to the tube and a fairly quiet/residential area, but a nice hotel with a GREAT breakfast buffet. Short cab ride to and from Paddington.

Over het algemeen zeer vriendelijk en behulpzaam personeel. Voelt erg persoonlijk en prettig. Minder aantrekkelijk is de ligging van de entree. De entree zelf is zonder meer erg goed maar het straatje ernaartoe doet afbreuk aan het hotel.

Good: The hotel is conveniently located between two underground stations, St John's Wood and Baker Street. There are also bus stops outside the hotel. Little Venice is a 20 minute walk away. The room is equipped with a kettle and a coffee machine, there is an iron and an ironing board, and we got a nightgown and a pair of sleepers. Beds were very comfortable. Bad: Breakfast was good, but monotoneous, every day the same products. We stayed 6 nights and after a couple of days it became boring to have the same things. There were no options for lactose intolerant, no plant-based or lactose-free dairy products. Also, we would welcome some leafy greens as the only vegetables were tomatoes and cucumbers.

Good: I am staying in this hotel for the second time. And I am happy to recommend it. Location is grwat, breakfast is super. Staff is very helpful. Bad: Nothing.

Good: I love it, clean tidy nice and good for a family of four. We had the family room. Bad: Nothing

Very clean hotel, breakfast was wonderful. I highly recommend the hotel

객실 내부는 좀 오래되 보이지만 청결하고 깨끗해 보입니다.

Good: Hotel situated near Regents Park and within reasonable walking distance to London zoo and St John’s Wood tube station. Very friendly and helpful staff. Room was very clean, comfortable and well equipped. Comfortable beds. Breakfast was excellent. Lots of choices and lovely coffee. Bad: N/A

Good: Pleasantly surprised by interior. Loved the family room with interconnected rooms. Staff were great. Bad: External looks very run down.

Great location. Plenty of nearby transport links and a nice walk down the canal to get to camden. Parking was useful for us and for the price we paid the service, facilities and breakfast was all of a very good standard. We would definitely return.

Very happy to give an excellent review everything was perfect thank you Stayed in: Deluxe Family Room Stay length: 1 night(s)

Great hotel, the staff did lots to help and provided extra blankets, a heater and some Soya milk in request. Within walking distance to Regents Park, Lords Cricket ground, London Zoo, & Madame Tussauds, nice & quiet

Good: Tenía dos baños y cuartos separados Bad: Un poco lejos de las zonas turisticas

Danubius Hotel Regents Park
Dear Lisie Janet Thank you very much for your kind feedback. We're delighted to hear that you enjoyed your stay with us, especially the breakfast and the convenience of the separate rooms and bathrooms. We understand that our location may feel a little farther from some of the main tourist areas, but we hope you still found it peaceful and well-connected for exploring the city. It was a pleasure to have you with us, and we hope to welcome you back in the future. Kind regards Marsha Cherrington Assistant Front Office Manager

Good: Konumu iyiydi. Tesis temiz ve olanakları genişti. Bad: Fiyat biraz daha uygun olabilirdi. Kaldığımız odanın cephesi kötüydü.

Good: Short walk to the nearest tube, room was nice and very clean…breakfast was good, overall a very nice hotel

Danubius Hotel Regents Park
Dear Anonymous Thank you very much for your lovely feedback. We're delighted to hear that you enjoyed your stay with us and appreciated the convenient location, clean and comfortable room, and our breakfast offerings. It’s always a pleasure to know that our guests had a positive experience, and your kind words mean a lot to the team. We hope to have the opportunity to welcome you back again soon for another enjoyable stay. Kind regards Marsha Cherrington Assistant Front Office Manager

May be a bit far out of central London for some, but loved the fact it was in a quiet area and got to discover parts of London never been to before.

Good: All your chairs are comfortable. Firm not squiggy like most places Bad: Bath water seemed lukewarm. Maybe I didnt operate the taps properly 🤣

Good: Deluxe family room - two floors and two bathrooms so lots of space . Very clean and comfortable beds Bad: Everything was fine no issues at all

Good: Breakfast good Rooms a good size Had early checkin Well located

Good: Its clean, big rooms and very good breakfast All is good

Would definitely recommend for a family travelling. Spacious room with a proper bed for each of the children. Very clean. Was great that the room was ready and available early. Excellent breakfast with lots of choice for hot and cold food, pastries, fresh fruit etc. very well prepared and tasty. We only stayed one night but it was comfortable for a much longer stay.

Good: Hotel je vrlo čist i uredan. Dorucak odlican. Lokacija u mirnoj četvrti, 5 min pješke do Underground stanice što je OK

Very good

Good: Good as ever location is priceless Bad: Staff were amazing as usual but a couple just not as amazing as others. This is surprising as it’s generally 100% all round ! But I will be back !

Nice and clean hotel The location not bad but not great Most areas need a car or by cycle

Perfect hotel. Actually beyond perfect. For around 125 pounds a night, my wife and I with our 2 young kids had two separate rooms with two separate full bathrooms, 2 TVs, 2 fridges, 2 single beds and 1 double/queen... You get the idea. It was a typical North American sized suite. Everything was clean. Shower was hot. AC was cold... There was AC! If you don't understand how big of a deal that is here you haven't spent a lot of time in the UK. We could put the kids to bed and still hang out. Even the water bottle was complimentary. Tube is a 10 min walk but honestly a bus that gets you to Oxford Street within 15 minutes comes pretty much every 5 minutes. 24hr convenience store 15 meters from the front door. Quiet neighbourhood. Absolutely insane value for London.

Good: Very friendly and professional staff.

Good: everything in the hotel was good. the location was excellent close to Regents Park and 10 minute walk to the tube

Good: The hotel is really nice and clean. Feels luxurious. Great value for money considering I paid less for the room than some London budget hotels were charging. Air con in rooms, duck feather pillows, great shower, very clean. Iron and ironing board in the wardrobe. Nespresso machine with pods, tea and coffee and water in the mini fridge. Staff very friendly on check in and there is a free luggage store. Bad: It is quite a trek from the two nearest tube stations. 15m each way, which is ok if you don't have to do it multiple times, but we had to due to no early check in. On enquiring they said it may be possible on the day, but they could only guarantee it if I booked the room for the night before too! This would have meant paying £200 just to be able to check in 2 hours early! I later received an email from them via booking.com saying I could upgrade to have an early check in and/or late check out for £30. I selected early check in and it said that it was waiting for the hotel to confirm, which didn't happen. When I emailed again I got the same response about needing to book the room the night before again. Not sure why the email was even sent. Their saving grace was the luggage store and the concierge was lovely. I did manage to check in an hour early in the end with no extra charge though. No issues otherwise.

Good: Fantastic location - we were going to Lords so I genuinely can’t see how the location could be any better. Excellent breakfast, both from a service point of view and how it was cooked and the number of options available.

Good: Cleaness of the room and the amenities

Good: Excellent location, nearby tube & buses. Superb & welcoming staff - I was with 3 young grandkids. Extremely clean. Great beds. Bountiful breakfast. The children's menu was enjoyed & room service was appreciated. We will certainly make this our first choice London hotel for future visits. Bad: Nothing to complain about.

Good: Close to Lords , very elegant Bad: Outside is dated and dirty

Good: The room was great very clean and spacious, the toiletries were cruelty free and the tissues were sustainable. The breakfast was also lovely great choice for vegans too which is nice to see. Bad: Nothing!

Good: الفندق جداً مريح الغرفه كانت وسيعه ونفس الصوره بالضبط اخذنا الغرف المجدده بالدور العاشر والاطلاله كانت على ملعب كريكت وحديقة تابعه للكنيسه لكن جميله جداً اخذنا الغرفه الكينغ ديلوكس السرير حييل كبير ونظافتهم رااائعه وفي مكينة قهوه نسبريسو وبسكوت وماء وشاي كل يوم يحطون اضافه والخدمات كلها متوفره بصراحه فندق ممتاز والتكييف بارد لان حر لندن هالوقت والحمام كل شي متوفر فيه Bad: فقط المخاد وغطاء السرير كانو مو على مستوى فندقي للاسف نوعهم حيل خفيف واصغر من حجم السرير

Good: The setup for a family - the duplex room was just what we needed. Extra space and bathroom. The room was clean and the beds were very comfortable. The place was also very quiet. Bad: Only 2 elevators were working

Good: The staff gave us an upgrade for our honeymoon 🫶🏻 they were really kind and the room was clean and spa joya Bad: A bit far away from the metro station

Good: Café da manhã muito bom. Localização ok (estação de metrô longe, porém ponto de ônibus perto)

Good: Comfortable, clean room, breakfast good. Proximity to upscale St Johns Wood High Street for a variety of restaurants, shopping and people watching. Locals rather than tourists. Convenient busses to Baker St Tube station..gets you everywhere. Bad: No walk in showers. I am a bit unsteady. tubs high, some difficulty getting in and out Outside there are brick steps to get to the road. NONE of the lights work. We have been coming to the Danubius long enough to know there are several lights but you wouldn't know it now. It is dangerous, easy to miss a step especially at dusk and at night. My husband reported this to the concierge on duty Wednesday evening (23rd July) but it was clear he had little interest in taking the matter further.

Danubius Hotel Regents Park
Dear Gloria, Thank you for your thoughtful review and for continuing to choose the Danubius for your stays. We're glad to hear you enjoyed the comfort of your room, the breakfast, and our convenient location near St John's Wood. We're truly sorry to hear about the difficulty with the bathtub access and the lighting issue on the front steps. Your comments are taken seriously, and we’ll follow up with our maintenance and concierge teams to ensure safety measures are promptly addressed. We appreciate your loyalty and hope to welcome you back again under improved conditions. Best regards, Anastasia Reception Team