Had a mishap first on arrival but rectified very professionally it was only because the hotel reservations which caused confusion. The one of many managers Sam was exceptional throughout our stay he was very helpful and even kindly upgraded us . The hotel is very nice and all I can say is don't judge a book by it's cover as the building from outside does not reflect what is in the inside. The toilets to the bar area are a wow factor the main reception area is lovely nice bar area food was great . Lovely spread for breakfast catering for everyones taste. I will definitely stay here again as it is a great location regent's park is a walk away and the nearest tube station too.and over looks lord's cricket ground . I really recommend this hotel it's wonderfully cheap for what they offer and the service is outstanding.