I stayed in a double room with my boyfriend on Sunday night (27th May).. i think almost everything was excellent with the room, cleanliness, restaurant staff were wonderful , i asked for a pina colada cocktail and even though it was not on cocktail menu the staff that evening went out of their way to make me two .. and they were great!! i only have one complaint, the member of staff on reception when i checked out around 12ish on Monday Morning, i think he may have been Polish ( i did not make a note of his name).. i asked a question about the £ 30 deposit and if it would be put towards the extras on my room ( room 355).. he was not explaining in a way i could understand, and i did take into account his first language is not English.. however he grew inpatient with me when i asked him to explain what he meant.. something about it being deposited back into my account .. that did not make sense as i had extras to pay!! he was quite impatient and kept repeating himself calling madam like i was stupid. ( sorry but thats how it felt) in the end i just paid the 70 odd quid and left.. it annoyed me for rest of the afternoon. i told like being talked down too.. i am the guest and if he is not making himself understood then he needs to learn how to in a polite manner. i used to work in Hilton hotels as a receptionist and the manager there would have been horrified if they heard a member of staff talking to a guest that way... other than that.. everything was fine.